Contact The Berkey Customer Support Team

Need help with your Berkey® water filter, replacement filters, or an order placed on TheBerkey.com? Our customer support team is here to help.

Whether you have questions before purchasing, need assistance with an existing order, or are looking for replacement filters or accessories, we're happy to assist.

Call Us

Phone: (888) 899-3903

Our customer service team is available Monday through Saturday during normal business hours.

If we are assisting other customers or are unavailable when you call, please leave your name, phone number, and a brief message. We will return your call as soon as possible on the next business day.

Send Us a Message

You may also contact us using the form below. We typically respond to inquiries as quickly as possible during business hours.

Already Placed an Order?

If you're contacting us about an order placed through TheBerkey.com, please include:

Your full name
Your order number
A brief description of your question or issue

Including this information helps us locate your order more quickly and provide faster support.

How We Can Help

Our team can assist with a wide variety of questions, including:

Berkey water filter system recommendations
Replacement filter selection
Black Berkey® Elements
PF-2 Fluoride Reduction Filters
Phoenix Gravity Filter Elements
Accessories and replacement parts
Order status
Shipping questions
Installation assistance
General product information

Looking for Quick Answers?

You may find the answer to your question in one of these helpful resources before contacting us:

Authorized Berkey Dealer

TheBerkey.com has proudly served customers since 2016 as an authorized Berkey dealer. We offer genuine Berkey products, replacement filters, and accessories, backed by knowledgeable customer support before and after your purchase.

We appreciate your business and look forward to helping you.

Frequently Asked Contact Questions

How quickly will I receive a response?

Most inquiries submitted during business hours receive a response as quickly as possible.

Do I need my order number?

Yes. Including your order number helps us locate your purchase and provide faster assistance.

Can you help me choose the right Berkey system?

Yes. We can help you compare the Big Berkey®, Travel Berkey®, Royal Berkey®, Imperial Berkey®, and other compatible products to find the best fit for your household.

Can I order replacement filters through customer service?

Yes. Our team can help you identify compatible replacement filters and accessories for your Berkey system.

Common Reasons Customers Contact Us

Our support team assists customers with a wide variety of Berkey-related questions, including:

Choosing the right Berkey water filter system for your household
Finding compatible replacement filters and accessories
Questions about Black Berkey® Elements and PF-2 Fluoride Reduction Filters
Phoenix Gravity Filter Elements
Order status and shipping updates
Installation and setup guidance
Replacement parts and accessories
General product information

Phone: (888) 899-3903