Contact The Berkey Customer Support Team

Need help with your Berkey® water filter, replacement filters, or an order placed on TheBerkey.com? Our customer support team is here to help.

Whether you have questions before purchasing, need assistance with an existing order, are looking for the right replacement filters or accessories, or need help with your Berkey® system, please contact us using the options below.

Contact TheBerkey.com Customer Support

TheBerkey.com has been an Authorized Berkey® Dealer since 2016. Our team can help with products purchased from TheBerkey.com, as well as general product selection and compatibility questions.

Call Us

Customer Support: (888) 899-3903

Our customer service team is available Monday through Saturday during normal business hours.

If we are assisting other customers or are unavailable when you call, please leave your name, phone number, and a brief message describing what you need help with. We will return your call as soon as possible on the next business day.

Send Us a Message

You may also contact us using the form below. We typically respond to inquiries as quickly as possible during business hours.

Providing a few details with your message can help us assist you more efficiently. If your question concerns an existing order, please include your order number and the email address used when placing the order. Please do not send payment-card information or other sensitive financial information through the contact form.

What Can We Help With?

Our customer support team can assist with many common Berkey® questions, including:

• Order assistance – Questions about an order placed on TheBerkey.com, order status, shipping, or an item you received.
• Choosing a Berkey® system – Help comparing system sizes and finding a model that fits your household and available space.
• Replacement filters – Guidance on current replacement filter options and their compatibility with your Berkey® system.
• Phoenix Gravity Filter Elements – Questions about compatibility, specifications, testing, and current replacement options.
• Berkey PF-2® Elements – Help determining compatibility and the correct quantity for your filter configuration.
• Replacement parts and accessories – Assistance identifying spigots, washers, blocking plugs, stands, and other Berkey® components.
• Product guidance – Questions about system capacity, setup, maintenance, and product specifications.
• Damaged, defective, or incorrect items – Assistance when there is a problem with an item received from TheBerkey.com.

Need Help Choosing a Berkey® Water Filter?

If you are still deciding which system or replacement filter you need, these resources may answer your question before you contact us:

• Compare Berkey® Water Filter Systems – Compare capacities, household uses, system sizes, and current filter options.
• Berkey® Replacement Filters Guide – Compare current replacement filters, compatibility, maintenance, and replacement timing.
• Phoenix Gravity Filter Test Results – Review current testing and certification information for Phoenix Gravity New Millennium Edition™ Filter Elements.
• Black Berkey® Availability & EPA Update – Read the latest information about Black Berkey® Element availability and the EPA situation.

Questions About an Existing Order?

If you are contacting us about an order from TheBerkey.com, having your order number available will help us locate your purchase more quickly.

For shipping, return, damaged-item, or warranty-related questions, please also review our current store policies for applicable requirements and instructions.

Business Information

The Berkey
Operated by EverCreative LLC
450 S. Orange Avenue, 3rd Floor
Orlando, FL 32801
United States

Phone: (888) 899-3903
Email: support@theberkey.com

Please note: The business address above is our business mailing address and should not be used to return merchandise unless our customer support team has provided return instructions.

Send Your Question Below

Complete the contact form below and provide as much relevant information as possible. A member of our customer support team will review your message and respond as soon as possible during business hours.