Shipping, Returns & Warranty Policy | The Berkey

Last Updated: August 18, 2026

At The Berkey, we want our shipping, return, replacement, refund, and warranty policies to be clear before you place an order. Please review the information below carefully.

Quick Policy Summary

Our normal order processing and ship-out time is 3–7 business days after payment is received.
Free shipping is available on qualifying orders over $199 within the contiguous United States.
If your order arrives damaged, defective, missing an item, or incorrect, we will work with you to arrange a replacement or refund when you contact us within the applicable timeframe described below.
For damaged or missing items, please contact us within 10 business days of delivery.
For an incorrect or defective item, please contact us within 30 days of receipt to request a replacement.
If you prefer a refund for a qualifying damaged, defective, missing, or incorrect order, please contact us within 10 business days of delivery.
We do not accept returns or exchanges for change of mind, buyer's remorse, personal preference, or ordering the wrong product, size, or model.
Orders can be canceled or changed only if they have not yet entered the shipping process.
Manufacturer warranty periods vary by product.

Shipping Policy

Processing & Ship-Out Time

Our normal timeframe to process and ship your order is 3–7 business days after your order has been paid in full.

Please note that this is our processing and ship-out timeframe. It does not include the time your package spends in transit after it has been transferred to the carrier.

Delivery time varies depending on your location, the carrier, weather conditions, and other circumstances.

We do not ship on weekends or holidays. Processing and delivery may take longer during holidays, peak shopping periods, severe weather, carrier disruptions, or other circumstances outside our reasonable control.

Shipping Delays

If we are unable to ship your order within the timeframe stated when you placed your order, we will provide notice as required by applicable law.

When applicable, you will have the opportunity to agree to a revised shipping timeframe or cancel the affected unshipped order for a prompt refund.

Free Shipping

We offer free shipping on qualifying orders over $199 shipped within the contiguous United States (the lower 48 states).

Orders may be shipped by UPS, FedEx, the United States Postal Service, or another appropriate carrier.

Certain Berkey® filtration systems and products are not available for sale in California and Iowa.

International Shipping

At this time, The Berkey does not ship internationally.

Shipping Address

Please carefully verify your shipping address before submitting your order.

Once an order has shipped, we cannot guarantee that the delivery address can be changed or corrected.

If a carrier is unable to deliver your package due to an incorrect or incomplete address, a delivery refusal, or another reason attributable to the recipient, the package may be returned to our shipping warehouse.

If you would like an undeliverable package shipped again, additional shipping charges will apply.

Current charges are:

Return-to-sender fee: $12.50
Reshipping: Original shipping cost plus the applicable return-to-sender fee

Refused or Undeliverable Orders

Orders refused by the recipient or returned to us as undeliverable may be subject to a 20% handling/restocking fee, where permitted by law, which may be deducted from any applicable refund.

This fee does not apply when we shipped an incorrect item or to a qualifying claim involving an item that arrived damaged, defective, or missing from the order.

Delivery Problems

If you experience a problem with your order's delivery, please contact us promptly so we can assist you in determining the appropriate next steps.

Title and risk of loss are transferred in accordance with applicable law and the terms governing the shipment.

Cancellation & Order Changes

If you need to cancel or change an order, please call us at (888) 899-3903 as soon as possible.

We cannot process cancellation or order-change requests by email.

An order can be canceled or changed only if it has not yet entered the shipping process.

Because orders may enter processing quickly, cancellation or modification may not be possible after 24 hours from the order date.

We cannot guarantee that an order can be canceled or changed once it has been submitted.

Returns, Replacements & Refunds

Damaged, Defective, Missing, or Incorrect Items

We want you to receive your order in good condition and exactly as ordered.

If an item arrives damaged or defective, is missing from your order, or is incorrect, please contact us within the applicable timeframe below. We will work with you to arrange a replacement or refund, as appropriate.

When a return is required for a qualifying claim, we will provide a prepaid return label.

You will not be charged a restocking fee or return shipping fee for a qualifying return resulting from an item that arrived damaged or defective, an item missing from your order, or an incorrect item shipped by us.

Damaged or Missing Items — Contact Us Within 10 Business Days

Please inspect your order promptly after delivery.

If an item is missing from your shipment or arrives damaged, please contact us within 10 business days of delivery.

Please keep the product, original packaging, shipping carton, and other materials until your claim has been resolved. We may request photographs or other documentation to help evaluate shipping damage or another problem.

If the claim qualifies, we will arrange the appropriate replacement or refund and provide a prepaid return label if the damaged product needs to be returned.

Incorrect or Defective Items — Contact Us Within 30 Days

If we shipped you an incorrect product or you believe a product is defective, please contact us within 30 days of receipt to request a replacement.

When a return is required, we will provide a prepaid return label. Replacement products will normally be shipped after the returned product has been received and inspected.

After 30 days, a defective product may still qualify for coverage under its applicable manufacturer's warranty. Please see the Manufacturer Limited Warranty section below.

Refund Requests

If you prefer a refund rather than a replacement for a qualifying damaged, defective, missing, or incorrect item, please contact us within 10 business days of delivery.

Approved refunds will be issued to the applicable original payment method.

Manufacturer warranty rights may continue beyond this refund period, in accordance with the applicable product warranty.

Change-of-Mind Returns

Because of the nature of the products we sell, we do not accept returns or exchanges for change of mind, buyer's remorse, personal preference, or ordering the wrong product, size, or model.

Please review product descriptions, specifications, dimensions, compatibility information, and other product details carefully before placing your order.

If you are unsure which Berkey® product is right for you, please contact us before ordering, and we will be happy to assist.

This restriction does not affect your eligibility for a replacement, refund, or applicable warranty service when an item arrives damaged or defective, an item is missing from your order, or we ship an incorrect item.

Nothing in this policy limits any consumer rights or remedies that cannot be waived under applicable law.

Used Filter Elements

Used filter elements cannot be returned for a change of mind, a preference change, or an ordering error. Once a filter element has been used, it cannot be resold for health and safety reasons.

A filter element that is believed to be defective may still qualify for applicable warranty coverage.

Return Authorization Required

Please contact us and receive authorization before returning any product.

This allows us to evaluate the issue, provide the correct return instructions, and provide a prepaid return label when applicable.

Unauthorized returns may not be accepted.

If you are responsible for the cost of an authorized return, we recommend using a trackable shipping method and purchasing appropriate shipping insurance. The Berkey is not responsible for packages that are lost or damaged during return by the customer.

Manufacturer Limited Warranty

Berkey® products may be covered by limited warranties provided by the manufacturer, New Millennium Concepts, Ltd. ("NMCL"), subject to the terms, conditions, limitations, and exclusions of the applicable manufacturer's warranty.

The information below summarizes the applicable warranty periods for customer convenience. The manufacturer's applicable warranty terms govern warranty coverage.

Warranty Periods

Berkey® stainless steel systems and components, excluding filter elements: 12-month limited warranty
Black Berkey® Elements: Two-year limited prorated warranty, calculated in six-month intervals
Berkey Earth® DE Elements: Two-year limited prorated warranty, calculated in six-month intervals
Berkey PF-2™ Fluoride and Arsenic Reduction Filters: Six-month limited warranty
Berkey® accessories: Six-month limited warranty
Phoenix Gravity New Millennium Edition Filter Elements: One-year limited warranty from the date of receipt by the original purchaser

Warranty Coverage

The manufacturer's limited warranty generally covers qualifying defects in materials or workmanship that occur during ordinary consumer use within the applicable warranty period.

Warranty coverage is generally provided to the original retail purchaser and may require proof of purchase.

The warranty does not replace The Berkey's policy for products that arrive damaged, defective, missing, or incorrect. If you have recently received an order with one of these problems, please contact us within the timeframes described in the Returns, Replacements & Refunds section above.

How to Obtain Warranty Service

If you believe your Berkey® product is defective, please contact us for assistance or review the troubleshooting information available through the Berkey Customer Support Center.

Some issues that appear to be product defects can result from installation, assembly, priming, or other setup issues and may be resolved through troubleshooting.

Proof of purchase showing the purchase date may be required for warranty service.

If a qualifying warranty exchange is requested within 30 days of receipt, a prepaid return label may be provided.

For warranty requests made more than 30 days after receipt, the customer may be responsible for the cost of returning the product under the applicable manufacturer's warranty.

When a product must be returned for inspection, the original product generally must be received before a replacement is shipped.

Returned products may be inspected to determine whether they qualify for warranty coverage.

Minor Chipping of Filter Elements

Because Black Berkey® Elements and Phoenix Gravity New Millennium Edition Filter Elements contain carbon media, minor chipping around the edge may occasionally occur during transportation.

Minor edge chipping does not necessarily indicate that the filter is defective.

If your filter appears significantly damaged, please contact us before using it so the condition can be evaluated.

Warranty Exclusions

Manufacturer warranty coverage generally does not extend to damage caused by misuse, improper installation or operation, accidents, neglect, unauthorized alteration, normal wear and tear, or use inconsistent with the manufacturer's instructions.

Specific actions that may affect warranty coverage include:

Attempting to use Berkey Earth® DE Filter Elements or Ceramic Super Sterasyl™ Filtration Elements in a pressurized application.
Allowing Berkey® filter elements to freeze.
Using water collected from a dehumidifier with Berkey® filter elements for daily use.
Breaking filter elements by dropping the system, accidental damage, or carelessness.
Performing a red food coloring test while Berkey PF-2™ Fluoride and Arsenic Reduction Filters are attached. The PF-2™ filters should be removed before performing this test.
Using water from a water-softening system in a manner that causes filter clogging, stainless-steel pitting, corrosion, or other damage.

Please consult the applicable manufacturer's instructions and warranty terms for complete requirements and exclusions.

Blemished Berkey® Systems

Blemished Berkey® systems are sold as-is with respect to disclosed cosmetic blemishes.

Cosmetic conditions for which a product was sold as blemished are not covered by warranty, and blemished canisters are not eligible for refund or exchange based on those disclosed cosmetic conditions.

Applicable warranty coverage for functional defects and included filter elements remains subject to the applicable manufacturer's warranty terms.

Questions or Need Assistance?

If your order arrives damaged, defective, missing an item, or incorrect—or if you have questions about shipping, returns, cancellations, or warranty service—please contact us before returning a product.

The Berkey Customer Service
Phone: (888) 899-3903

Please also review our Privacy Policy and Terms and Conditions of Use.