Certain Berkey filtration and purification systems are not to be sold in the states of California and/or Iowa.
We offer free shipping on orders over $99 shipped within the continental US lower 48 states.
Our normal time frame to process and ship your order is 7-10 business days (in the Lower 48 states) from the date your order is paid for in full.
We do not ship on weekends and holidays.
Please note that all orders are shipped "signature required” and sent via UPS ground (insured), Fedex (Insured), or United States Postal Service (insured) within the contiguous US. If you prefer not to require a signature on delivery, contact us at support(@)theberkey.com as soon as you make a purchase. We are unable to make a change after the shipping is processed.
Title and risk of loss and damage pass to you upon our transfer of the products to the carrier. You will pay all shipping and handling charges specified during the ordering process. Shipping schedules are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.
At this time, The Berkey are only shipping to the US and Canada. The customer is responsible for any customs, brokerage or other fees that may be incurred as a result of the merchandise crossing the Canadian border. Merchandise refused, or returned for any reason from an order shipped to Canada will incur a 20% re-stocking fee that will be deducted from the total amount refunded.
Return Policy/ Cancellation Policy
Please call 1(888) 899-3903 for help with order cancellations or changes to an order. We cannot cancel or change orders by email notification. Order cancellations or changes are possible for orders that haven't entered the shipping process yet. Order cancellations or changes may not be possible after 24 hours of the order even if they haven't entered the shipping process.
If your order is incorrect, missing an item(s), or is damaged upon receipt, you may request a replacement at no cost within 10 business days from the date of product delivery. We will send you a postage label to send any damaged or incorrect item(s) back to us.
Replacements and store credits will be issued only after we receive the product and determine it is in “good order” as defined in the Return Instructions. If your request for a replacement or store credit is made after 10 business days from the date of product delivery, you will be charged a 20% restocking fee and will be responsible for the cost of shipping the damaged or incorrect item(s) back to us. Filters that have already been in use are not eligible for a return/refund as they cannot be resold for health and safety reasons.
Undeliverable or Refused packages returned to us will incur 20% handling fee which will be deducted from the amount refunded. This package can be sent back upon your request with the cost of shipping .
Refunds will only be considered if the return request is made within 10 business days of product delivery. No exceptions will be made for refund requests submitted after 10 business days. The customer is responsible for return shipping fees and there is a 20% restocking fee of the item(s). Once there is a confirmed receipt of the item(s), The Berkey will refund 80% of your original purchase price. These fees will also apply to system exchanges as well. The items must be unused and returned in the original retail box/packaging.
Please note that you must have our approval before returning an item. Return shipments not having prior approval will not be accepted. It is recommended that you purchase insurance and tracking for any shipment returned for refund or credit. We will not be responsible for lost or damaged packages.
Defects caused by misuse to the item or improper operation are not covered under this policy. If you determine the item to be damaged by the carrier service, please contact the carrier service and complete a damage report. We can file a claim for you only at the carrier’s request.
All Berkey products are warrantied by the Berkey manufacturer New Millennium Concepts, Ltd. Systems (not including filters) have a 12 month warranty, and black filters are covered under a 2 year pro-rated warranty.
New Millennium Concepts, Ltd. warrants their product against defects in materials or workmanship during ordinary consumer use. This limited warranty does not cover product issues caused by any other reason, for the time periods and conditions set forth below. For a period not to exceed twelve months from the original date of purchase of the product, New Millennium Concepts, Ltd. will, solely at its discretion, replace a stainless steel system or component that it deems is not functioning properly during the stated warranty period.
New Millennium Concepts, Ltd. and The Berkey shall not be held liable for incidental or consequential damage to personal property from, but not limited to, a defective unit, improper use, abuse, accident, or neglect, etc. It is the customer’s responsibility to prevent misuse of the system and to replace parts, when, due to the natural course of wear and tear, they must be replaced. To obtain warranty service, you must provide a dated receipt for the product and pay for any shipping charges incurred to return the product.
This warranty will not apply to units which have been used for purposes not intended, which have been altered so as, in the manufacturers judgment, to adversely affect its performance. This warranty is for the original retail purchaser only, and cannot be transferred.
The laws of the state of Texas, USA will govern any disputes regarding this warranty or claim made. This warranty, which is given expressly in lieu of all warranties, expressed or implied, or merchantability and fitness for a particular purpose, constitutes the only warranty made by New Millennium Concepts, Ltd.
This warranty applies only to products manufactured or exclusively distributed by New Millennium Concepts, Ltd. and The Berkey.
The Black Berkey® Purification Elements and the Berkey Earth® DE Elements are covered under a two year limited prorated warranty, calculated in six month intervals.
The Berkey PF-2™ Fluoride and Arsenic Reduction Filters and all Berkey® accessories are covered under a six month warranty.
The following actions will void your warranty coverage:
1. Attempting to use the Berkey Earth® DE Filter Elements or the Ceramic Super Sterasyl™ Filtration Elements in a pressurized manner. The Black Berkey® Purification Elements are the only Berkey® elements that require priming.
2. Allowing any of the Berkey® elements to freeze.
3. Using dehumidifier water with any of the Berkey® elements for daily use.
4. Breaking the Berkey® elements due to dropping an assembled system or carelessness.
5. Performing a red food coloring test with the Berkey PF-2™ Fluoride and Arsenic Reduction Filters attached. The Berkey PF-2™ Fluoride and Arsenic Reduction Filters must be removed prior to performing a red food coloring test in order to stay in compliance with the six month warranty on these filters.
6. Using the water from a water softening system. Note: this action may clog the Berkey® Elements or cause the stainless steel to pit or rust.
How to Obtain Warranty Service
To obtain warranty service, you must deliver the product, freight prepaid, in either its original packaging or packaging affording an equal degree of protection to: Western Distribution Center 133 Crane Lane Salida, CO 81201.
Please contact us at any time for assistance with your product warranty.
The Berkey is committed to respect your right to privacy and we strive to ensure the confidentiality of personal information is protected and maintained. We collect personal information with the knowledge or consent of the individual concerned and use your information only to provide you the services needed to transact your purchases. It is confidential and never sold to outside vendors.
We utilize the e-mail address of customers for filter replacement reminders and the sending of special product offers and discounts when approved by the customer by opting into our newsletter.
The Berkey store is hosted on Shopify Inc who provides us an online e-commerce platform to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application on a secure server behind a firewall.
All transactions are secure and encrypted. Credit card information is never stored. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
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